Additional Disclaimers
All invoices should be paid in full at the time of service. Unfortunately, we do not offer any in house payment plans. If an invoice happens to enter into the “Outstanding” status a one-time $75.00 late fee will be added to the outstanding balance. Additionally, a 3 % finance charge will be added to the outstanding balance per week until the balance has been paid in full. If the invoice has not been paid within 30 days of service being rendered the remaining balance will be reported to the National Credit Bureau and may negatively impact your credit score.
Appointment Wait Time Disclaimer
In respect of other client’s time your appointment may have to be rescheduled if you are running late. If you are 15 minutes late for your appointment the appointment may have to be rescheduled to another time/date.
Cancellation Policy
All appointments cancelled less than 24 hours of their scheduled appointment time will be charged a fee equaling the cost of an “Office Visit” or potentially forfeit their previously paid deposit. Appointments cancelled prior to 24 hours of their scheduled appointment are allowed to cancel at no charge.
Hospital Deposit Policy
It is required for all clients to pay a security deposit (Exam Fee). The only instance in which a scheduled appointment can be secured/confirmed is by remitting payment of the security deposit to Jackson’s Veterinary Services LLC DBA Soft Paws Animal Clinic + Urgent Care. Please note that we operate on a ” First come, First Serve” basis.
COVID-19 Statement For Mobile Appointments
For the safety of our staff, we will not be allowing clients to enter onto our mobile unit. Additionally, we are not offering in home services at this time. For the safety of you and others face mask and/or coverings are required during the entire appointment. If you have been exposed/diagnosed with COVID 19 please inform us prior to your appointment date. If you have experienced any of the signs and symptoms of COVID 19 it is required that you reschedule our appointment. If you have been diagnosed with COVID 19 your pet may still be able to be serviced (Please contact our office for more details). Please note that we have the right to refuse services to any client that does not abide by the statements mentioned above in relation to COVID 19. Also note that if we become aware that a client knowingly exposes our staff to COVID 19 without notifying us prior to their appointment, the client will be suspended indefinitely, respectfully. In some cases, our doctors may agree to alter the normal routine based on safety, security, and the severity for the need of pet care.
Records Request Policy
All records requests will take a minimum of 48 hours to be processed. It is highly possible that most request will be completed sooner, however, other record requests may take longer. Records requests may be submitted by completing the records requests form online at www.softpawsac.com. In order to check the status of the requests simply send an email softpawsac@gmail.com
Foreign Prescription Request Policy Effective 01APRIL2021
Effective 4/1/2021 Jackson’s Veterinary Services LLC DBA Soft Paws Animal Clinic + Urgent Care will not receive any prescription request from third party pharmacies (outside pharmacies). If you would like to utilize an outside pharmacy, you have the option to request a “WRITTEN” prescription during the time of your appointment. All “WRITTEN” prescriptions requested outside of your scheduled appointment time will have to be requested by visiting www.softpawsac.com and completing a prescription request form. All prescription requests will take 48 hours to be processed. If a prescription is requested outside of your scheduled appointment time it will have to be mailed to your address due to our mobile nature of business. Shipping cost may apply for all prescriptions that require mailing via USPS to the client’s address. You will have the option of standard or expedited shipping depending on how soon you will need the prescription. All mailed prescriptions are required to have tracking services your convenience and to ensure that you have received the prescription. If you would like to avoid the hassle and have the freedom of order products at your convenience, we do have an online pharmacy. This pharmacy is available to our clients 24/7. For our online pharmacy no prescription is needed as all orders are processed manually and are typically processed within 6 hours of the order being placed. Most products will ship within six to 8 hours of the prescription being approved when utilizing the online pharmacy. To visit our online pharmacy please visit. www.softpawsac.com and click the ” ONLINE PHARMACY” on the page in blue.
Online And Credit Card Payment (Fraud Prevention)
All online Credit Card Payments must match the address we are going to. If they do not match, the credit card payment name and address will need to match the name on your government issued Identification (US ID, Passport, or Driver’s License). If discrepancies occur additional verification of payment source will be needed. The name on the appointment request. U.S. Identification, and online payments needs to match. A government issued ID is required for all appointments and must the received electronically prior to confirmation appointment for fraud prevention verification. (US ID, Passport, or Driver’s License) The individual’s name on the appointment request must be present during the appointment and must sign the pre-appointment forms. Government Issued ID is required for all Credit Card payments. No refund of travel fee or office visit will be granted if any of these rules are mishandled or broken. If someone else is paying and invoice on another person’s behalf, we will have to have written consent from the card holder.